Return & Refund Policy

At Alionlinestore.pk, we strive to provide our customers with a seamless shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please review our 5-Day Return Policy outlined below:

Please note that this Return Policy is subject to change without prior notice. It is advisable to review our policy at the time of purchase or contact our customer support team for any specific concerns.
1)We value your satisfaction and aim to provide you with the best possible service. If you have any further questions or require assistance, please don't hesitate to reach out to us.
Eligibility for Returns:

1.1. Only products purchased directly from Alionlinestore.pk are eligible for return or exchange.
1.2. The product must be unused, in its original condition, and with all original packaging, including tags, labels, and accessories.
1.3. Personal care and intimate items (such as lingerie, cosmetics, etc.) are not eligible for return due to hygiene reasons.
1.4. Customized or made-to-order products cannot be returned unless they are defective or damaged.
2)Initiation of Return:

2.1. To initiate a return, please contact our customer support team within 5 days from the date of delivery.

2.2. You can reach our customer support team via email, phone, or live chat, providing the order details and reasons for the return.

3)Return Process:

3.1. After receiving your return request, our customer support team will guide you through the return process.

3.2. You may be asked to provide photographs or other evidence of the issue with the product.

3.3. If the return is approved, you will receive instructions on how to return the product.
4)Return Shipping:

4.1. Return shipping costs will be the responsibility of the customer, unless the return is due to a defective or incorrect product shipped by Alionlinestore.pk.

4.2. It is recommended to use a reliable shipping method with tracking to ensure the safe return of the product.

4.3. Alionlinestore.pk will not be held responsible for any lost or damaged return shipments.

5)Refund or Exchange:

5.1. Once the returned product is received and inspected, we will notify you of the status of your refund or exchange.

5.2. If eligible for a refund, it will be issued to the original payment method used during the purchase.

5.3. Refunds may take a reasonable amount of time to process, depending on the payment provider or bank.

5.4. If you prefer an exchange, we will assist you in selecting an alternative product of equal value, subject to availability.